Shipping & Returns
Shipping speeds and pricing
We are proud to offer FREE Shipping on all Canada, US, Japan, Australia, New Zealand and Europe Zone* Canvas Art orders!
International shipping is currently $19.95 for 24x36" and 18x24" Canvas Art and $9.95 for 16x20" Canvas Art.
We are proud to offer Free Shipping Worldwide on all Matte Poster and Framed Matte Poster orders!
Estimated shipping times are:
- 4-7 business days for US shipping
- 5-12 business days for Europe Zone* shipping
- 7-15 business days for Canada, Australia, New Zealand and Japan shipping
- 7-20 business days for International shipping
We are a print on demand company and so we appreciate your understanding that it takes time to print, package and ship each amazing product!
Any questions or concerns please feel free to contact us directly through the Contact page or email us at firstname.lastname@example.org and we will get back to you as soon as possible.
What is your Return Policy?
We stand by the quality of our products and offer a 100% customer satisfaction guarantee.
If you are not fully satisfied with your product just send us an email within 2 weeks after the product has been received, we will send you return instructions and then once we receive the product, fully refund you.
Please note: we do not pay for shipping to send products back to us. You must send back unwanted products at your own expense. We highly recommend shipping back via Fedex or UPS.
Damaged/Misprinted/Defective Items - It’s possible that you might receive a damaged item. There are a handful of reasons why that might have happened. It could be a manufacturer’s error, fulfillment error or damaged during shipping. We have quality control that the all products go through. However, as with everything, we might accidentally let through an item that has defects. If you receive a damaged or defected item, we always take full responsibility and provide a free replacement.
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. Claims deemed an error on our part are covered at our expense. The first thing you need to do is provide photos of both the unsatisfactory product and the packing slip.
Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
Lost in Transit - For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense. Please double check your provided address and then get in touch with out support team.
Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer.
Notification for EU consumers: According to Article 16(c) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for the supply of goods made to the consumer's specifications or clearly personalized, therefore Motiversity reserves rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
*Europe zone countries include: Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard and Jan Mayen, Sweden, Switzerland, Ukraine, United Kingdom, Vatican City.*